Helpful Links, Trusted Insights, Community Care.
Below 60 years
For individuals under the age of 60, we coordinate with the Department of Human Services, specifically the Division of Rehabilitation Services, to provide necessary care and assistance.
About the program: IDHS: Home Services Program
Referral Form: DHS: Rehabilitation Services: Apply Online
Find an office: DRS Office Locator
60 years or older
For individuals 60 years old and above, we collaborate with the Department of Aging through the Community Care Program to provide home care and home health services.
Info about the program: Community Care Program.
Find your local Care Coordination Unit here: - Provider Profile Search
Veteran
We are part of the VA’s Community Care Network (CCN), which allows us to provide homemaker and home health care to qualifying veterans. Under the supervision of a registered nurse, trained homemakers and home health aides support veterans at home by assisting with personal care and daily activities, companionship, and respite care for their family caregivers.
Check eligibility here: VA Priority Groups | Veterans Affairs
Apply here Apply For VA Health Care | Veterans Affairs
Medicaid
Medicare
Private Pay - Out of Pocket
We do understand that not everyone qualifies for Medicaid or Medicare, however we work with everyone to ensure that they can receive the care that they need. We offer out of pocket options for payment. In three simple steps, fill out the contact form (link), we will reach out to schedule a free home assessment to understand your needs, and then discuss with the case management team to develop a plan of care suitable for your needs, once this is completed and your approval received will will assign you a caregiver. The cost for service is based on your needs.At Conrad Care Inc., we understand that navigating healthcare payment options can be complex, and that not everyone qualifies for Medicaid or Medicare. Our commitment is to ensure that every individual receives the essential care they need, regardless of their financial circumstances. Therefore, we offer flexible out-of-pocket payment solutions designed to accommodate a wide range of budgets.
Our process for securing personalized care is straightforward and designed with your convenience in mind, involving three simple steps:
- Initiate Contact: Begin by completing our user-friendly contact form, accessible via this link. This initial step allows us to gather basic information and understand your immediate needs.
- Complimentary Home Assessment: Once your form is submitted, a member of our dedicated team will reach out to schedule a free, no-obligation home assessment. This visit is crucial for us to thoroughly understand your unique living situation, health requirements, and personal preferences, ensuring we can tailor our services precisely to you.
- Personalized Care Plan and Caregiver Assignment: Following the assessment, our experienced case management team will collaborate to develop a comprehensive plan of care that is perfectly suited to your specific needs. We believe in transparency and will discuss every aspect of this plan with you for your approval. Upon receiving your consent, we will carefully assign a compassionate and highly qualified caregiver who is best matched to provide the support you require.
The cost of our services is determined by the individualized care plan developed to meet your specific needs. We are committed to providing transparent pricing and will discuss all financial aspects with you during the planning phase, ensuring you have a clear understanding of the investment in your well-being. Our goal is to make high-quality home care accessible and affordable for all.
Caring answers to your important questions.
We understand choosing care for loved ones is a big decision. This section answers questions about our services, caregivers, and approach to elderly care.
My insurance isn't on your list. What can I do?
We currently work with BCBS, County Care, Molina, Meridian, United, Humana, WellCare, Ambetter, Aetna, and Homelink. If your insurance isn’t listed, no worries! Just chat with your insurance company and let them know you’d like to get services from us. Once they’re on board, we can set up a contract to get you the care you need. Or, you can always pay out-of-pocket – our rates are pretty reasonable!
Who decides what services I get?
You, along with your social worker, case manager, care coordinator, or family, get to decide! Once you all agree on what you’d like, they’ll send us a referral with that info. We’ll also pop by for a home visit to confirm everything before we kick off services.
I had a not-so-great experience with caregivers from my last agency. What makes you different?
Our clients are like family to us, not just a number! Before we send anyone your way, we make sure they’ve passed all the necessary background checks and have the right training. A super important skill we look for in our employees is having a genuine heart and the willingness to truly care for others. Plus, we use an electronic tool to keep tabs on the work being done and do monthly and quarterly check-ins to make sure you’re happy with your service. We’re also quick to sort out any concerns you might have!
What if I'm not comfortable with a stranger in my home?
We totally get that not everyone’s keen on having new people in their home. If you have a family member you trust to take care of you, we’ll get them trained up with all the tools they need. To make sure they’re doing a great job, we do the same quality checks we do with our own employees.
I'm new to this. How do I qualify for state services?
If you’re 60 or over, check out this link Community Care Program In-Home Service to see what’s needed. If you’re under 60 and have a disability, visit this link DHS: Rehabilitation Services: Apply Online
What if I need more hours or different services?
We know needs can change! So, if that happens, just chat with us or your case manager. They’ll do an assessment and approve (or not) the changes. Our employees aren’t allowed to do any services beyond what’s in your referral or care plan. We’re here to be your advocate and ensure you always get the best care!
I need your services, but I'm outside the counties you mentioned.
We’d love to help! We’re working really hard to expand our services. If you’re paying out-of-pocket and are outside our current service areas, we can still provide care. However, if you’re getting services through the Department of Aging or Department of Rehabilitation Services, we won’t be able to help.
Do you offer transportation services?
No, we don’t offer transportation services directly. But if you need it, you can call 311 to request it or let your care coordinator know. If your assigned homemaker has a car, they might be able to help, but they’re limited to traveling a maximum of 20 minutes from your home. This isn’t mandatory, and homemakers aren’t reimbursed for it, so it’s up to their discretion.
How do I report anything I'm not comfortable with?
When you start services, we’ll give you all the ways to get in touch. Your first go-to will be the care coordination supervisor in the office. They’ll do their best to resolve your concerns. If you’re not happy with the solution, you can chat with your case manager. Still not satisfied? You can reach out to the IDOA or DORS for help. We always aim to address and resolve your concerns as quickly as possible, though!
Can I keep getting services if I travel out of state?
If you’re getting services through the state, they can’t continue when you travel out of state, but they’ll restart when you get back. If you’re paying out-of-pocket, we can make arrangements for your caregiver to travel with you. You’ll cover their travel expenses in addition to your service fees.