We are in your neighbourhood
We're nearby and ready to serve with care.
We proudly serve your neighborhood and currently provide care to clients in Cook, Will, DuPage, Lake, Kane, and McHenry counties. Our mission is to expand rapidly so that everyone in Illinois can access the care they need. For clients located outside of these counties, we also offer out-of-pocket or private pay options.
Caring answers to your important questions.
We understand choosing care for loved ones is a big decision. This section answers questions about our services, caregivers, and approach to care.
My insurance isn't on your list. What can I do?
We currently work with BCBS, County Care, Molina, Meridian, United, Humana, WellCare, Ambetter, Aetna, and Homelink. If your insurance isn’t listed, no worries! Just chat with your insurance company and let them know you’d like to get services from us. Once they’re on board, we can set up a contract to get you the care you need. Or, you can always pay out-of-pocket – our rates are pretty reasonable!
Who decides what services I get?
You, along with your social worker, case manager, care coordinator, or family, get to decide! Once you all agree on what you’d like, they’ll send us a referral with that info. We’ll also pop by for a home visit to confirm everything before we kick off services.
I had a not-so-great experience with caregivers from my last agency. What makes you different?
Our clients are like family to us, not just a number! Before we send anyone your way, we make sure they’ve passed all the necessary background checks and have the right training. A super important skill we look for in our employees is having a genuine heart and the willingness to truly care for others. Plus, we use an electronic tool to keep tabs on the work being done and do monthly and quarterly check-ins to make sure you’re happy with your service. We’re also quick to sort out any concerns you might have!
What if I'm not comfortable with a stranger in my home?
We totally get that not everyone’s keen on having new people in their home. If you have a family member you trust to take care of you, we’ll get them trained up with all the tools they need. To make sure they’re doing a great job, we do the same quality checks we do with our own employees.
I'm new to this. How do I qualify for state services?
If you’re 60 or over, check out this link Community Care Program In-Home Service to see what’s needed. If you’re under 60 and have a disability, visit this link DHS: Rehabilitation Services: Apply Online
What if I need more hours or different services?
We know needs can change! So, if that happens, just chat with us or your case manager. They’ll do an assessment and approve (or not) the changes. Our employees aren’t allowed to do any services beyond what’s in your referral or care plan. We’re here to be your advocate and ensure you always get the best care!
I need your services, but I'm outside the counties you mentioned.
We’d love to help! We’re working really hard to expand our services. If you’re paying out-of-pocket and are outside our current service areas, we can still provide care. However, if you’re getting services through the Department of Aging or Department of Rehabilitation Services, we won’t be able to help.
Do you offer transportation services?
No, we don’t offer transportation services directly. But if you need it, you can call 311 to request it or let your care coordinator know. If your assigned homemaker has a car, they might be able to help, but they’re limited to traveling a maximum of 20 minutes from your home. This isn’t mandatory, and homemakers aren’t reimbursed for it, so it’s up to their discretion.
How do I report anything I'm not comfortable with?
When you start services, we’ll give you all the ways to get in touch. Your first go-to will be the care coordination supervisor in the office. They’ll do their best to resolve your concerns. If you’re not happy with the solution, you can chat with your case manager. Still not satisfied? You can reach out to the IDOA or DORS for help. We always aim to address and resolve your concerns as quickly as possible, though!
Can I keep getting services if I travel out of state?
If you’re getting services through the state, they can’t continue when you travel out of state, but they’ll restart when you get back. If you’re paying out-of-pocket, we can make arrangements for your caregiver to travel with you. You’ll cover their travel expenses in addition to your service fees.
Let's talk about care for your family.
Choosing the right care starts with a conversation. Fill out the form and our team will reach out to support you and your loved ones.
