Conrad Care

+1 312-204-7255

Homecare and Home health that truly make a difference.

Head Office

3525 W Peterson Ave Suite 505/517, Chicago, IL 60659

Phone Number

+1 312-204-7255

Fax Number

+1 872 228 8606

Email Address

fax@conradcareinc.com

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Answers to your important questions.

We understand choosing care for you or your loved ones is a big decision. This section answers some of the common questions you may have about our services, caregivers, and how we serve.

We currently work with BCBS, County Care, Molina, Meridian, United, Humana, WellCare, Ambetter, Aetna, and Homelink. If your insurance isn’t listed, no worries! Just chat with your insurance company and let them know you’d like to get services from us. Once they’re on board, we can set up a contract to get you the care you need. Or, you can always pay out-of-pocket – our rates are pretty reasonable!

You, along with your social worker, case manager, care coordinator, or family, get to decide! Once you all agree on what you’d like, they’ll send us a referral with that info. We’ll also pop by for a home visit to confirm everything before we kick off services.

Our clients are like family to us, not just a number! Before we send anyone your way, we make sure they’ve passed all the necessary background checks and have the right training. A super important skill we look for in our employees is having a genuine heart and the willingness to truly care for others. Plus, we use an electronic tool to keep tabs on the work being done and do monthly and quarterly check-ins to make sure you’re happy with your service. We’re also quick to sort out any concerns you might have!

We totally get that not everyone’s keen on having new people in their home. If you have a family member you trust to take care of you, we’ll get them trained up with all the tools they need. To make sure they’re doing a great job, we do the same quality checks we do with our own employees.

If you’re 60 or over, check out this link Community Care Program In-Home Service to see what’s needed. If you’re under 60 and have a disability, visit this link DHS: Rehabilitation Services: Apply Online

We know needs can change! So, if that happens, just chat with us or your case manager. They’ll do an assessment and approve (or not) the changes. Our employees aren’t allowed to do any services beyond what’s in your referral or care plan. We’re here to be your advocate and ensure you always get the best care!

We’d love to help! We’re working really hard to expand our services. If you’re paying out-of-pocket and are outside our current service areas, we can still provide care. However, if you’re getting services through the Department of Aging or Department of Rehabilitation Services, we won’t be able to help.

No, we don’t offer transportation services directly. But if you need it, you can call 311 to request it or let your care coordinator know. If your assigned homemaker has a car, they might be able to help, but they’re limited to traveling a maximum of 20 minutes from your home. This isn’t mandatory, and homemakers aren’t reimbursed for it, so it’s up to their discretion.

When you start services, we’ll give you all the ways to get in touch. Your first go-to will be the care coordination supervisor in the office. They’ll do their best to resolve your concerns. If you’re not happy with the solution, you can chat with your case manager. Still not satisfied? You can reach out to the IDOA or DORS for help. We always aim to address and resolve your concerns as quickly as possible, though!

If you’re getting services through the state, they can’t continue when you travel out of state, but they’ll restart when you get back. If you’re paying out-of-pocket, we can make arrangements for your caregiver to travel with you. You’ll cover their travel expenses in addition to your service fees.